Privacy Policy
At Truth After Trauma, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
Information We Collect
Information You Provide
We collect information you voluntarily provide when you:
- Place an order: Name, email, phone (optional), shipping address, and payment information (processed by Stripe)
- Contact us: Name, email, and message content
- Subscribe to newsletter: Email address
- Book a call: Information provided through Calendly
Automatically Collected Information
When you visit our website, we may automatically collect certain information:
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent
- Referring website
- IP address (anonymized)
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and support requests
- Send newsletters and updates (only if you subscribe)
- Improve our website and services
- Prevent fraud and ensure security
Payment Processing
All payment processing is handled by Stripe, a PCI-compliant payment processor. We never store your complete credit card information on our servers. Stripe's privacy policy can be found at stripe.com/privacy.
Third-Party Services
We use the following third-party services:
- Stripe: Payment processing
- Calendly: Appointment scheduling
- Vercel: Website hosting
- Analytics (if implemented): Website analytics
Each of these services has their own privacy policy governing how they handle your data.
Cookies
We use essential cookies to ensure our website functions properly. These cookies do not track you across other websites. We may use analytics cookies to understand how visitors use our site, but these are configured to respect your privacy.
Data Retention
We retain your information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Order information is retained for accounting and legal purposes. You can request deletion of your personal data by contacting us.
Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:
- SSL/TLS encryption for data transmission
- Secure payment processing through Stripe
- Regular security reviews
- Limited access to personal data
Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us.
Last updated: January 2025